FAQ

If your question isn't addressed on this page, please contact us:

Payment
Continental US Shipping
International Shipping

Sales Tax
Refund & Guarantee
Privacy Policy

Payment:
We make it easy for you to pay for your items by accepting: Visa, Master Card, Discover, and also Paypal, Money Orders, Cashier's Checks, or your Personal Checks.
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Shipping:
Standard Shipping in Continental US is free:
We provide fast shipping to our customers. Most packages are shipped within 1-2 business days after cleared payment is received. We use Fedex Ground, although some smaller items will be mailed via USPS Priority Mail and First Class Mail. All items shipped within the continental U.S. are shipped for free! Please email for a quote to all other locations. Be sure to include your zip code.

International and Outside Continental US:
Please email or call for shipping quotes to Alaska, Hawaii, APOs, FPOs, and International shipments. NOTE: Overseas orders may be liable for customs tax. Additional duties/taxes may be charged in certain countries upon receipt of the merchandise. These fees are the responsibility of the customer in his/her own country. Round Mountain Sounds does not charge you for nor pay duties or taxes for international shipments.
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Sales Tax:
Arkansas Residents - will be charged sales tax according to the city and county listed in your shipping address.
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Refund & Guarantee:
OSP products purchased from Round Mountain Sounds are genuine, factory-new and carry the OSP limited warranty. If your item arrives damaged or does not work properly upon arrival, we will gladly replace the damaged item at no extra charge. For all OTHER BRANDS, they are covered by the standard manufacturer's warranty and terms. We gladly guarantee our products with a money back refund. If you are unsatisfied with your purchase, you may return it within 7 days of receipt for a full refund of your purchase price. All returns must be in new, resalable condition with all original packaging. Please call our customer service number (501-428-3943) immediately for a Return Authorization Number and return shipping address. No returns will be accepted without a RA number. Shipping costs are not refundable, and the buyer is responsible for return shipping and logistics.

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OSP Limited Lifetime Warranty:
For Specified Products (Snakes and Cables) OSP warrants this product to the original retail purchaser to be free from defects in material and workmanship. This warranty is without time limit. In case of defects in material or workmanship, OSP agrees, at its option, to repair or replace a defective OSP product without charge. In order to obtain repair or replacement under this warranty, you must return the product, postage prepaid, to OSP, Service Department, 920 South D Street, Fort Smith, AR 72901. You should also enclose proof of purchase and return postage. OSP will repair or replace the product and return it to you. No responsibility is assumed for incidental or consequential damages, nor for damage to products due to accident or unreasonable use, neglect, alteration or other causes not arising out of defects in material or workmanship. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. Warranty is void if product was not purchased from an authorized OSP dealer. OSP, Inc. 920 South D Street Fort Smith, AR 72901 Privacy Policy: Please click on "Privacy Statement" at the bottom of the page to view our policy.